Refund policy
How we handle requests about digital guide purchases.
Requesting a refund
If the delivered files are unavailable, materially different from the order, or defective, contact support within 14 days of purchase. Send the order email, transaction reference if available, and a short description of the issue. Do not include card details.
How we review requests
We will review the purchase record and first try to restore access or replace a faulty file. If that does not resolve an eligible issue, we will refund the original payment method. Processing time can depend on the payment provider and your card issuer.
Your legal rights
This policy does not limit any consumer rights that apply where you live. Download access begins after payment confirmation.
Questions about this page? Contact us at support@astralrefine.com.