Support

Contact support

Email support@astralrefine.com. Our initial response target is two business days.

What to include

• The email address used at checkout.
• Your transaction or order reference, if you have one.
• The guide or download issue and any error message.

Never send your full card number, CVV, password, or download link to support by email.

Before you write

For a missing delivery email, check spam or junk and confirm the checkout email. For an expired or unavailable download, include the order details above so we can locate the purchase securely.